• Authenticity Guarantee

    To ensure that customers get the best shopping experience, the products we provide are directly obtained from brand suppliers and are 100% authentic. Please shop with confidence.

  • Risk-free purchase

    Providing you with the highest quality goods and services is our top priority. If you are not satisfied with your purchase, you can return it within 30 days. In addition, some brand watches may have a warranty period, and we will also check the quality of the watch before sending it out.

  • Free international and Hong Kong shipping

    International and Hong Kong local orders over HKD 1,000 (USD 130) or equivalent can enjoy free shipping! Allowing you to get the product at home.

Frequently Asked Questions (FAQs)

What brands of watches do you offer?

We offer a wide range of luxury watch brands, each renowned for its superior craftsmanship and outstanding design, ensuring you find the watch that best suits your style and preferences. At the same time, we will continue to explore more different types of watch brands to expand your choices and bring you surprises.

Are these watches authentic?

Yes, all our watches are 100% authentic, sourced directly from brand suppliers. Each watch is securely packaged in its original branded box and thoroughly inspected before dispatch to ensure it meets the highest quality standards. Please buy with confidence.

Is the watch under warranty?

Each brand of watch has its own warranty period. If any unexpected situation occurs, please feel free to contact us and we will provide assistance as soon as possible.

Where do you ship to?

The countries we are currently shipping to include Hong Kong, Macau, Thailand, Australia, Malaysia, Taiwan, Macau, Vietnam, South Korea, and Singapore. We will plan to arrange global shipping later.

How much is the shipping cost?

Free delivery for orders over HKD 1,000 (USD 130) or equivalent in Hong Kong and international orders. For shipping costs below HKD 1,000, please refer to the checkout page for calculation.

How long does shipping take?

We will process your order within 2 days. Local orders in Hong Kong will be received within 2-5 working days, and international orders will take about 5-14 working days, depending on the country or courier arrangement.

Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your shipment. Stay informed of expected delivery dates or any potential delays.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal. Our secure payment gateway ensures your payment details are protected and processed securely.

Is my payment information safe?

Yes, we use secure encryption technology to protect your payment information. Our website is SSL certified, which means that all data transmitted between your browser and our servers is encrypted and secure. We are committed to protecting your personal and financial information.

What should I do if my watch is damaged when I receive it?

If your watch arrives damaged, please contact our Customer Service team immediately for assistance. Depending on the extent of the damage, we will arrange for a replacement or repair. Your satisfaction is our top priority and we will work to resolve any issues promptly.

How do I contact customer service?

You can contact our customer service team via email (info@luxury-watches.co) or live chat and we will do our best to assist you.